Losing Faith... Yet we help the Heroes !!!

So.. I've had some news. My grandfather passed away on Friday whilst living in Portugal. He was a Royal Navy Rating. He served for this country. I have spent over 11 hours calling Consulates, Embassys, Legions and anyone else I have been directed to. To have him cremated will cost around £2000 so far to get him back here to be scattered at sea (as any sailor would wish for) ... I am not his next of kin. That would be my Aunt. I Haven't spoken to her since my mum died. I had to go tell her about her father passing away. I get we all deal with it in different ways.. But she hasn't seen her dad for over 10 years. When I asked if she could fund his funeral/cremation or he will be buried in a non marked grave. She said and her words were "well thats that then". I hung up.  I am angry at the system and at the way everyone harps on about help the heroes... There is NO help. My grandfather was one of those that served when it was really rough. They slept in hammocks.. NOT beds. I am not saying our soldiers do not earn there hero status. But I am saying "Define a hero". Its not always the ones with the medals. My grandfaher was a hero and unless this gets sorted.. He will lie buried as an unknown.